Withdrawal
Consumers within the meaning of § 13 BGB (German Civil Code) have a statutory right of withdrawal. Below you will find the statutorily prescribed instructions on withdrawal pursuant to § 355 BGB and Article 246a § 1 EGBGB (Introductory Act to the German Civil Code).
Instructions on withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.
To exercise the right of withdrawal, you must inform us (Lehm-Laden GmbH & Co. KG, Am Räsenberg 3, 29456 Hitzacker, e-mail: info@lehm-laden.de or via our contact form) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (provided that delivery has not yet taken place), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods – whichever is the earliest.
You shall send back the goods or hand them over to us or – in the case of general cargo or goods shipped by freight forwarder – to a return address specified by us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period has expired.
You will have to bear the direct cost of returning the goods. These costs may – in particular in the case of goods shipped by freight forwarder – be up to 30 % higher than the shipping costs originally paid by you. Please seek advice on this before returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to the supply of goods
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which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive,
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which are clearly tailored to the personal needs of the consumer,
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which have been tinted to the customer’s specifications or individually mixed (e.g. colour shades from standard or special colour charts, where individually mixed).
Notes on returning goods (voluntary, not a prerequisite for withdrawal)
Please avoid any damage or soiling. Where possible, send the goods back in their original packaging together with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure that the goods are packaged securely for transport in order to avoid damage in transit.
Please call us on 05862 987850 before returning the goods – particularly in the case of general cargo or goods shipped by freight forwarder, we may be able to arrange cost-effective returns. The return transport can also be organised by us.