Withdrawal
Right of Withdrawal
Consumers as defined by Section 13 of the German Civil Code (BGB) have a legal right of withdrawal. Below you will find the legally required information in accordance with Section 355 BGB and Article 246a Section 1 of the Introductory Act to the Civil Code (EGBGB).
Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the first item of goods.
To exercise your right of withdrawal, you must inform us (Lehm-Laden GmbH & Co. KG, Am Räsenberg 3, 29456 Hitzacker, Germany, email: info@lehm-laden.de or via our contact form) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (provided the delivery has not yet been made), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.
For this refund we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this refund.
We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods—whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. In the case of freight or bulky goods, you must return the goods to a return address specified by us. The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct cost of returning the goods. These costs may—especially for freight shipments—exceed the originally paid shipping costs by up to 30%. Please contact us in advance for advice.
You are only liable for any diminished value of the goods if this loss in value is due to handling not necessary to examine the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the delivery of goods:
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that are not prefabricated and for the manufacture of which an individual selection or decision by the consumer is decisive,
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that are clearly tailored to the personal needs of the consumer,
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that have been tinted or individually mixed according to the customer's specifications (e.g. color shades from standard or custom color charts, provided they were individually mixed).
Instructions for Returns (voluntary, not a condition for withdrawal)
Please avoid damage or contamination. If possible, return the goods in the original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure suitable transport-safe packaging to avoid damage.
Please contact us before returning goods by calling +49 5862 987850—especially for freight or bulky items, we may be able to organize cost-effective return shipping. We can also arrange the return shipment for you.